Osman, Feranvin, Alain Moelya Warisadi, Wei Ming Yeo, Keni Keni, and Nicholas Wilson. “THE ROLE OF SERVICE QUALITY AND CUSTOMER SATISFACTION IN PREDICTING CUSTOMER RETENTION INTENTION”. Jurnal Bisnis dan Akuntansi 26, no. 1 (July 23, 2024): 101-122. Accessed December 4, 2024. https://jurnaltsm.id/index.php/JBA/article/view/2472.