Pengaruh Trust, Commitment, Brand Image, Service Quality, dan Customer Value terhadap Customer Satisfaction: Studi Kasus pada Nasabah BSI di Jakarta. Media Bisnis, [S. l.], v. 15, n. 2, p. 279–296, 2023. DOI: 10.34208/mb.v15i2.2195. Disponível em: https://jurnaltsm.id/index.php/mb/article/view/2195. Acesso em: 12 aug. 2026.